It is important for us that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied, please follow the guidelines detailed below, and we will be happy to help you to exchange your purchase. Our goal is your total satisfaction! If for any reason you are not 100% satisfied with your purchase, you may return or exchange on most items within 30 days.
We gladly accept exchanges on all eligible products. We do not sell refurbished or previously owned products, therefore, in order to exchange these products to the manufacturer, a 5% restocking fee will be applied for all exchanged merchandise.
The same credit card and shipping method submitted with your original order will apply for your exchange order, unless specified otherwise on the exchange note. Any balance remaining after your exchange will be kept as an in store credit. Shipping fee will not be credited or refunded with any return.
No refunds are given on wigs due to sanitary purposes. Therefore, we do not re-sell any returned wigs. So we may protect all our customers from any bacteria or odors and you can buy with confidence. Eligible product(s) must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging. Odor-Free (Any odors on the product will render the product ineligible for any return). Item(s) must be returned within 30 days of receiving your original order.